Patients’ rights

The establishment contributes to guaranteeing you equal access to the healthcare necessary for your health condition, to ensure the continuation of your care and provide the best health and safety conditions possible. It guarantees a respect for your dignity, your private life and doctor-patient confidentiality.

Information about your health condition

The doctor will provide you with information about your condition and the treatment planned. You will be verbally informed about all interventions, tests or treatments that you will undergo, including their associated benefits and any known potential risks such that you can provide your informed consent. This information will generally be accompanied with written documentation for you to sign. This signature will serve as proof of your consent.

When you are admitted to the hospital you will be asked to provide contact details for someone that we can contact in the case of an emergency. You can also designate in writing a person of confidence (parent, friend, doctor) too accompany you in your healthcare choices and who will be consulted in your place should you be unable to express your own wishes or unable to receive all of the information necessary for you to make such a decision.

Legislation concerning doctor-patient confidentiality and patients’ rights forbids a doctor from informing your friends and family, even those closest to you, regarding your health condition unless you specifically ask them to do so.

Should your friends and/or family wish to speak with the doctor, you will be informed of this and you will be able to designate an individual who may receive any such information. This person will then serve as the communication relay with the rest of your friends and/or family.

Where possible in such cases, telephone conversations will be avoided to minimise the risks of confusion regarding the exact identity of the persons in question.

Your medical file

A medical file will be constituted for each hospitalised patient.

In keeping with the French Law dated 4 March 2002 concerning patients’ rights and the quality of the healthcare system, you will have the possibility to access your medical file either personally or through the intermediary of a doctor designated by you. Any such request must be made in writing and sent to the Establishment’s Director.

The information requested will be provided to you within a period of 8 days, allowing for a 48 hour consideration period. This 8 day period may be extended to 2 months in cases where the information dates back more than 5 years.

You can consult documents on site free of charge, in the presence of one of the hospital’s doctors if you wish, you can also receive copies by post, in which case you will be asked to pay for any postal fees.

Access to personal data

National Data Protection Commission (Commission Nationale Informatique et Libertés -CNIL)

Certain medical and administrative information concerning you will be processed by computer with the strictest respect of patient-doctor confidentiality. The (French) Law dated 6 January 1978 guarantees your right to access and correct any data concerning you.